Brilliant Emails
Guest correspondence generation and sending, integrated with Oracle Opera Cloud.
The problem
The letters Opera Cloud generates get the job done, but they’re rigid and impersonal — hard to bring in line with your brand, and unengaging for the guest. Enriching or personalizing them means stepping outside the PMS, with the risk of inconsistency, off-brand output, and no record of what was sent.
The solution
Straight from the reservation in Opera Cloud, the user opens Brilliant Emails and the letter is generated — polished and on-brand. Data enriched beyond Opera (loyalty, spa…), rich templates (pre-stay, confirmation, cancellation…), editing limited to the zones the template allows, attachments, and a full send history per reservation.
The benefits
- Polished letters that truly reflect your brand.
- Controlled personalization, nothing left to chance.
- Full traceability of communication across the guest journey.
- Time saved on every send.
Guest letters to bring in line with your brand?
Let’s talk about your templates and your guest journey in Opera Cloud.