Brilliant Emails

The problem

The letters Opera Cloud generates get the job done, but they’re rigid and impersonal — hard to bring in line with your brand, and unengaging for the guest. Enriching or personalizing them means stepping outside the PMS, with the risk of inconsistency, off-brand output, and no record of what was sent.

The solution

Straight from the reservation in Opera Cloud, the user opens Brilliant Emails and the letter is generated — polished and on-brand. Data enriched beyond Opera (loyalty, spa…), rich templates (pre-stay, confirmation, cancellation…), editing limited to the zones the template allows, attachments, and a full send history per reservation.

The benefits

• Polished letters that truly reflect your brand.
• Controlled personalization, nothing left to chance.
• Full traceability of communication across the guest journey.
• Time saved on every send.